We endeavour to keep our prices as low as possible, because we believe in fair pricing, honesty and integrity. We use the finest ingredients available to your budget and believe in plentiful foods wherever possible. Our work sheets itemise everything for your event, so you can see what we charge and how we charge. However:
Some venues charge us a commission to provide food to them, even when you have paid to hire the facility and when you have paid to hire kitchen facilities too. This is why they have an "approved" list of caterers. The lists include companies who have been vetted, can prove they are properly insured, qualified etc and who have agree to sign a confidentiality order about commissions. With this in place, our menu prices may vary from those advertised and we may be prevented from telling you why. Naming venues that charge would result in us never being able to cater there again.
The variations relate to the size of commission requested from the venue. It may be as little as £1.00 per person or as much as a 30% addition to the total we'd normally charge you. We may be required to send copies of all our worksheets to the venue prior to attending, so they can be assured that the commissions we pay are correct.
Some venues insist we provide meals to their staff in addition to commissions. We will let you know if this is the case as we sadly don't do this for free, because we don't over charge you to compensate! Some live bands also have meals as part of their contract to play. Please let us know if they are to be fed, so we can provide foods for them without disturbing your meal service ( Musicians are usually provided with a separate platter of foods that can be provided to them at their convenience without disturbing the chef during guest food serving times.)
Not all venues charge us to attend. There is no added commission to events in your own home!
Terms and Conditions.
Terms and conditions:
* Dates are reserved with a deposit as listed on your invoice, except by arrangement with the caterer * Invoices must be settled 7 days prior to the event, except where noted on your invoice. * Minor number adjustments ( +-10) can then be made by agreement with the chef, up to midday on the day prior to your event and any additions will be invoiced separately, or refunds returned by cheque or bacs. * We endeavour always to supply plentiful foods of great quality, within your budget to the very best of our ability. We may bring more than we serve, but that it as the discretion of the chef, to ensure he has what he needs on site. * Uneaten foods will remain property of the caterer and shall be safely dealt with according to our legal requirement to adhere to food hygiene regulations as set out in law and by our insurers. * except where foods are delivered to your home, where you are responsible for the safe temperature storage of your foods after delivery and disposal of waste or uneaten items. * When booking waiting staff, they are only permitted to serve our foods and cannot be booked to serve where we are not providing the catering. When booking our catering you may also be able to book additional staff to assist with drinks, where we are not the drinks providers. This is at the discretion of the caterer and upon prior request. * Our staff are not permitted to handle foods except where the caterer has directed them to do so and cannot heat, serve or prepare foods that you have brought yourself. This will invalidate our liability to you. * In the event of cancellation of your event: where we rebook the date for another event, we will refund you in full. * In the event of cancellation of your event: where we do not rebook the date, we will retain the deposit. * In the event of late cancellation of your event: ( less than 7 days) and where foods have already been ordered or purchased, we will retain the deposit and ingredient cost, refunding no more than 50% of the total invoice. * In the event that for any reason, we are at short notice, unable to attend (after having received final funds), we will refund in full and ensure we make every effort to find a caterer to supply you with the same foods at the same cost, or bear the difference ourselves. * In the event that for reason of accident or emergency we are unable to attend on the day, we will refund the full amount. Please note that this includes an inability on the day to reach the event site, through no fault of our own, ( ie vehicular disruption/ crash / traffic congestion that cannot be resolved, medical emergency, accident or death of the key worker) * If we are unable to attend after having received a deposit, ( except in cases where we deem it impossible or inappropriate to attend, for example due to inappropriate behaviour towards our staff ) we will refund the deposit and work with you to find an alternative. * We will ensure we are insured for public liability, employers liability and work within legal hygiene guidelines to give you the peace of mind to know that you are receiving foods and services that are safe, hygienic and insured. * The caterer accepts no liability for the behaviour of clients and guests and reserves the right to remove staff without notice or recompense if behaviour towards them is inappropriate, sexual, insulting or aggressive, either verbally or physically. We are proud to work with an excellent team and expect their workplace to be a safe environment at all times. * The caterer accepts no liability for foods or equipment that is not brought by the caterer for the event. * We pride ourselves on acting professionally, efficiently and with understanding should changes need to be made with regard to your plans. If you have a problem or need to make a change, please contact us before the event to help ensure we find a solution, or during the event so that we can adapt to any situation that may arise unexpectedly. We cannot resolve problems that are not brought to our attention until after we have departed, but we are very adaptable within the reasonable guidelines of your order and our capabilities on the day! .